These Terms of Use & Refund Policy (“Terms”) govern your access to and use of Jamarek.com and any related websites, web applications, dashboards, APIs, reports, credits, subscriptions, tools, content, and services provided by Jamarek (“Jamarek”, “Jamarek.com”, “we”, “us”, or “our”).

Jamarek.com is operated from the Kingdom of Saudi Arabia.

Jamarek provides customs classification and trade-compliance support for users in different markets, including Saudi Arabia, the GCC, and other international markets, subject to availability and applicable laws.

By accessing the Services, creating an account, purchasing credits, purchasing a subscription, generating a report, downloading any output, or otherwise using the Services, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not access or use the Services.

By using the Services, you confirm that:

• You have read, understood, and accepted these Terms;
• You agree to be legally bound by these Terms on your own behalf and, where applicable, on behalf of the company, organization, or entity you represent;
• You have the legal authority to enter into these Terms;
• You meet the eligibility requirements set out in these Terms.

If you use the Services on behalf of a company or organization, references to “you” include both you personally and the company or organization you represent.

The Services are intended primarily for business, professional, commercial, import, export, logistics, customs, trade compliance, manufacturing, procurement, or related use.

By using the Services, you represent and warrant that:

• You are at least 18 years old or have reached the age of majority in your jurisdiction;
• You have authority to use the Services personally or on behalf of the organization you represent;
• Any information you provide to Jamarek is accurate, current, lawful, and complete.

When creating or using an account, you agree to:

• Keep your login credentials confidential and secure;
• Be responsible for all activities that occur under your account;
• Notify us promptly if you suspect unauthorized access, misuse, or compromise of your account;
• Not share your account with unauthorized users.

We may suspend, restrict, or terminate your account, to the extent permitted by applicable law, if we reasonably believe that you have violated these Terms, misused the Services, submitted automated or abusive requests, attempted to interfere with the platform, provided false or misleading information, failed to pay applicable fees, or engaged in fraudulent, unlawful, or harmful conduct.

Jamarek provides tools and reports that may include:

• HS code suggestions based on product descriptions, uploaded documents, and available classification data;
• Classification reasoning based on the Harmonized System, General Rules of Interpretation, Section Notes, Chapter Notes, and related classification logic;
• Rejected HS code alternatives and reasons for rejection;
• Import-readiness and compliance-support reports;
• Trade agreement notes where applicable;
• Official verification links or references;
• Multilingual report outputs;
• Expert review or manual review features where offered;
• Other related analytics, tools, or features made available from time to time.

The Services are designed to support decision-making and compliance review. They are not a substitute for official customs rulings, licensed customs brokerage services, legal advice, tax advice, accounting advice, or professional regulatory advice.

We may update, improve, modify, suspend, or discontinue any part of the Services from time to time. We will use reasonable efforts not to materially reduce the core functionality of active paid Services without notice, but we do not guarantee uninterrupted, error-free, or permanently available operation.

Jamarek is not a customs authority, government agency, customs broker, freight forwarder, tax advisor, accounting advisor, law firm, or licensed professional advisory service.

The Services, including any HS code suggestions, classification reports, confidence scores, rejected alternatives, trade agreement notes, reference links, official portal links, explanations, translations, or other outputs, are provided solely for informational, analytical, and compliance-support purposes.

Jamarek does not:

• Issue binding customs rulings;
• Submit customs declarations on your behalf;
• Act as your customs broker, freight forwarder, tax advisor, legal advisor, or government representative;
• Guarantee acceptance of any HS code by a customs authority;
• Guarantee customs clearance;
• Guarantee duty rates, tariff treatment, exemption eligibility, or preferential treatment;
• Guarantee regulatory approvals, product registrations, permits, certificates, or platform approvals;
• Guarantee any customs, tax, conformity, standards, product registration, food and drug, certification, permit, licensing, customs clearance, official platform, or other regulatory authority requirements;
• Guarantee avoidance of inspections, penalties, delays, storage charges, demurrage, seizures, rejections, fines, disputes, or other losses.

Any final decision regarding customs classification, duty treatment, import requirements, regulatory approvals, and customs clearance remains with the relevant customs authority, official platform, licensed customs broker, or competent authority.

You are solely responsible for independently reviewing and verifying any output generated by the Services before using it for shipment, customs clearance, importation, exportation, product registration, pricing, quotation, regulatory filing, duty calculation, or any commercial decision.

Before shipping, importing, exporting, declaring, or clearing any goods, you must verify all relevant information with the appropriate customs authority, licensed customs broker, competent official platform, or qualified professional advisor.

You acknowledge and agree that:

• You must not rely solely on Jamarek outputs for final customs compliance decisions;
• HS classifications may vary depending on product composition, use, function, presentation, packaging, destination country, national tariff schedules, explanatory notes, customs practices, and official authority interpretation;
• Customs authorities may reach a different classification or request additional information;
• Incomplete, inaccurate, vague, outdated, or misleading product descriptions or documents may produce inaccurate or incomplete outputs;
• You are responsible for ensuring that any information you submit is accurate, complete, and sufficient for the purpose of analysis.

Any confidence score, accuracy estimate, risk rating, or percentage displayed by the platform, including outputs such as “98% confidence,” is an internal algorithmic indicator based on available data, retrieved candidates, product information, and system analysis.

A confidence score is not:

• A warranty of correctness;
• A guarantee of customs acceptance;
• A binding legal conclusion;
• A customs ruling;
• A professional certification;
• A guarantee that no alternative HS code may apply.

AI-generated outputs may contain errors, omissions, incomplete reasoning, outdated assumptions, translation issues, or inaccurate interpretations. You are responsible for reviewing all outputs and obtaining professional or official verification where required.

The Services may allow you to submit product descriptions, specifications, technical data sheets, safety data sheets, invoices, packing lists, images, brochures, certificates, product catalogues, or other documents.

You represent and warrant that:

• You have the legal right and authorization to upload and use any information or documents submitted to the Services;
• The uploaded materials do not infringe third-party rights;
• The uploaded materials do not contain unlawful, restricted, malicious, or unauthorized content;
• You are responsible for removing or redacting any confidential, sensitive, personal, or third-party information that you are not authorized to share.

Jamarek may process uploaded documents and product data for purposes related to providing, maintaining, securing, improving, and supporting the Services, subject to these Terms and our Privacy Notice.

You acknowledge that uploaded documents may contain commercially sensitive information, and you are responsible for determining whether such information is appropriate to upload.

You may use the Services only in accordance with these Terms and applicable laws.

You agree not to:

• Use the Services for unlawful, fraudulent, deceptive, harmful, or malicious purposes;
• Use the Services to evade customs, tax, sanctions, export control, or regulatory requirements;
• Submit false, misleading, incomplete, or intentionally inaccurate product information;
• Attempt to gain unauthorized access to the Services, other accounts, systems, data, infrastructure, models, source code, or algorithms;
• Interfere with or disrupt the security, integrity, availability, or performance of the Services;
• Reverse engineer, decompile, disassemble, scrape, crawl, extract, or attempt to derive source code, models, prompts, datasets, algorithms, classification logic, retrieval logic, or system architecture;
• Use bots, scripts, automated tools, or excessive request volumes without our prior written permission;
• Resell, sublicense, rent, lease, white-label, or make the Services available to third parties except as expressly permitted by us;
• Use the Services to process personal data in violation of applicable privacy or data protection laws;
• Upload malware, harmful files, corrupted documents, or content intended to compromise the platform.

We reserve the right to monitor usage patterns for security, abuse prevention, fraud detection, system integrity, and compliance with these Terms.

Certain features of the Services may require the purchase of credits, subscriptions, report packages, add-ons, expert review, translation, or other paid offerings.

Pricing, credit quantities, plan details, included features, limitations, and validity periods are described on our website, checkout page, invoice, or applicable order form.

By purchasing any paid offering, you agree to:

• Pay all applicable fees and charges;
• Provide accurate and complete billing information;
• Authorize Jamarek or its payment service providers to charge your selected payment method;
• Be responsible for any taxes, duties, bank fees, currency conversion fees, card fees, or governmental assessments associated with your purchase.

We may update pricing, plans, credit values, included features, or commercial terms from time to time. Changes will apply to future purchases, renewals, or upgrades and will not retroactively affect fees already paid, except as required by applicable law.

Credits may be consumed when you generate reports, translate reports, request additional outputs, use expert review, or access other credit-based features.

Unless otherwise stated on the applicable plan page or order form:

• Credits are digital usage rights and have no cash value;
• Credits are not transferable, exchangeable, or redeemable for cash;
• Credits may be subject to expiration or validity periods shown at purchase;
• Used credits cannot be restored unless we determine, in our discretion, that a technical failure on our side prevented delivery of the relevant Service.

We may implement reasonable limits to prevent abuse, excessive automated use, account sharing, or activity that harms system performance.

Digital Services and Credits

Jamarek provides digital services, digital reports, and usage-based credits. Once access to a paid plan is granted, credits are issued, or a digital report or feature is made available to your account, the service is generally considered delivered and usable immediately.

Refunds

Except where required by applicable law or expressly agreed in writing by Jamarek, fees paid for subscriptions, credits, reports, translations, expert review, add-ons, or other paid Services are non-refundable, including but not limited to:

• Unused or partially used credits;
• Early cancellation of a subscription before the end of the billing period;
• Downgrades after purchase;
• Failure to use the Services after purchase;
• Dissatisfaction with a classification outcome where the report was generated based on the information provided;
• Different conclusions reached by customs authorities, brokers, official platforms, or third parties.

However, we may, at our discretion, consider a refund or partial refund in limited cases, such as:

• A clear and documented billing error;
• Duplicate charges caused by a payment processing issue;
• A technical issue on our side that permanently prevents you from accessing the paid Services and cannot reasonably be resolved.

If you believe you are entitled to a refund, contact us at support@jamarek.com within a reasonable time after the relevant charge and provide sufficient details to review your request.

Mandatory Consumer Rights

If you are an individual consumer, any mandatory refund, cancellation, or consumer rights available to you under applicable consumer protection, e-commerce, or other mandatory laws will continue to apply. Nothing in these Terms is intended to exclude, restrict, or limit rights that cannot legally be excluded, restricted, or limited.

Cancellation

You may cancel a subscription, where applicable, at any time through your account settings or by contacting support.

Unless otherwise stated:

• Cancellation takes effect at the end of the current billing period;
• You will retain access to the paid Services until the end of that billing period;
• Cancellation does not automatically entitle you to a refund for fees already paid, except where required by applicable law or expressly agreed by us in writing.

Jamarek may offer optional expert review, manual review, priority review, or enhanced report review services.

Unless expressly stated otherwise in writing:

• Expert review is a professional support feature only;
• It does not constitute a binding customs ruling;
• It does not guarantee customs acceptance, clearance, duty rates, exemption eligibility, preferential treatment, or regulatory approval;
• Final verification remains your responsibility.

Expert review timelines, if shown, are estimates and may vary depending on complexity, volume, availability, missing information, holidays, force majeure events, or operational constraints.

Jamarek reports may identify potential trade agreement relevance, preferential tariff possibilities, or origin-related considerations.

Any such information is for preliminary informational purposes only. Jamarek does not guarantee:

• Eligibility for preferential duty treatment;
• Satisfaction of rules of origin;
• Acceptance of origin documentation;
• Availability of exemption or reduced duty;
• Correctness of tariff schedules or authority interpretation.

You must verify all trade agreement eligibility, origin requirements, certificates, declarations, and documentary requirements with the relevant customs authority, competent authority, licensed broker, or qualified professional before relying on any preferential treatment.

All rights, title, and interest in and to the Services, including but not limited to software, platform design, user interface, workflows, reports, templates, models, classification logic, retrieval systems, databases, algorithms, trademarks, logos, branding, documentation, and content provided by Jamarek are owned by Jamarek or its licensors.

Subject to your compliance with these Terms and payment of applicable fees, Jamarek grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

You may use reports generated for your own internal business, compliance, communication with brokers, or import/export preparation purposes, subject to these Terms.

You may not copy, reproduce, resell, redistribute, publish, sublicense, reverse engineer, train competing systems on, or commercially exploit the Services or outputs in a manner that competes with Jamarek without our prior written consent.

You retain ownership of your input data, including product descriptions and documents you upload. You grant Jamarek a limited license to process such data as necessary to provide, secure, support, maintain, and improve the Services, subject to our Privacy Notice.

Your use of the Services may involve the collection and processing of personal data. Our practices regarding collection, use, storage, disclosure, transfer, and protection of personal data are described in our Privacy Notice.

By using the Services, you acknowledge that you have reviewed our Privacy Notice and understand how we handle personal data.

Where you provide personal data relating to another person, you represent that you have a lawful basis and appropriate authority to do so.

You are responsible for ensuring that any personal data, employee data, customer data, supplier data, or third-party data submitted to the Services is submitted lawfully.

You may upload documents or information that contain confidential business information. Jamarek will use commercially reasonable measures to protect such information and will process it in accordance with these Terms and our Privacy Notice.

However, you acknowledge that no online service, storage system, transmission method, or security measure is completely secure. You are responsible for deciding whether any document or information is appropriate to upload.

You should not upload highly sensitive, restricted, classified, export-controlled, or unauthorized confidential information unless you have determined that doing so is lawful and appropriate.

The Services may integrate with or provide links to third-party websites, platforms, official portals, customs platforms, regulatory platforms, conformity platforms, payment processors, analytics tools, cloud providers, AI model providers, or other external services.

We do not control and are not responsible for third-party content, availability, accuracy, security, policies, terms, or practices.

Your use of third-party services is subject to their separate terms and privacy policies. Links to official or third-party websites are provided for convenience and verification support only and do not mean that Jamarek is affiliated with, endorsed by, sponsored by, or approved by those third parties.

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.

Jamarek disclaims all warranties, including but not limited to:

• Accuracy;
• Completeness;
• Fitness for a particular purpose;
• Merchantability;
• Non-infringement;
• Uninterrupted availability;
• Error-free operation;
• Acceptance by customs authorities;
• Suitability for any particular shipment, product, transaction, or jurisdiction.

We do not warrant that the Services will meet your requirements, produce a particular result, prevent customs disputes, reduce duty, prevent delays, or satisfy any authority requirement.

To the maximum extent permitted by applicable law, Jamarek and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for:

• Indirect, incidental, consequential, special, exemplary, or punitive damages;
• Loss of profits, revenue, savings, business, goodwill, data, opportunity, or reputation;
• Customs penalties, fines, duties, taxes, storage charges, demurrage, shipment delays, inspections, seizure, rejection, abandonment, or disposal of goods;
• Losses arising from reliance on any HS code, report, confidence score, classification reasoning, rejected alternative, trade agreement note, or reference link;
• Losses arising from inaccurate, incomplete, unclear, outdated, or misleading user-provided information;
• Losses arising from third-party platforms, official portals, customs authorities, brokers, freight forwarders, or payment providers.

To the extent liability cannot be excluded, Jamarek’s total aggregate liability for all claims arising out of or relating to the Services or these Terms will be limited, to the maximum extent permitted by applicable law, to the amount you paid to Jamarek for the specific paid Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the liability.

Some jurisdictions do not allow certain exclusions or limitations of liability. In such cases, the limitations will apply to the maximum extent permitted by applicable law.

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Jamarek, its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, losses, damages, penalties, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Your use or misuse of the Services;
• Your reliance on any output generated by the Services;
• Your shipment, import, export, customs declaration, product registration, or regulatory filing;
• Your submission of inaccurate, incomplete, unlawful, misleading, or unauthorized information;
• Your violation of these Terms;
• Your violation of applicable laws or third-party rights;
• Your use of reports or outputs with customers, brokers, authorities, suppliers, buyers, or other third parties.

We may suspend, restrict, or terminate your access to the Services if we reasonably believe that:

• You violated these Terms;
• You created security, legal, operational, or reputational risk;
• Your payment failed, was disputed, or was reversed;
• You misused credits, reports, accounts, automation, or platform features;
• Your use imposes an unreasonable burden on our systems;
• Suspension is required by law, security, or third-party service provider action.

Where reasonable and legally permitted, we may provide notice. However, we may act immediately if necessary to protect the platform, users, security, legal compliance, or our business.

Unused credits may be forfeited upon termination for breach, to the extent permitted by applicable law.

We may update, modify, or discontinue the Services or any part of them from time to time.

We may also update these Terms. When we make material changes, we will post the updated version on this page and may notify users through the Services or by email where appropriate.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Services.

Governing Law

These Terms and any dispute or claim arising out of or relating to them or the Services will be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict of law rules.

Good-Faith Negotiation

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through written notice and negotiation for a period of thirty (30) days.

Business Users and Arbitration

For business users, professional users, and transactions made for business, commercial, or professional purposes, any dispute, controversy, or claim arising out of or relating to these Terms or the Services, including their breach, termination, invalidity, or interpretation, shall be submitted to arbitration under the rules of the Saudi Center for Commercial Arbitration (SCCA) then in effect.

The seat of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The language of arbitration shall be English, unless the parties agree otherwise. The arbitral tribunal shall consist of one arbitrator appointed in accordance with the SCCA rules. The arbitral award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Each party shall bear its own costs and legal fees unless the arbitrator determines otherwise.

Individual Consumers

For individual consumers, this dispute resolution clause applies only to the extent permitted by applicable law and shall not exclude, restrict, or limit any mandatory consumer rights, mandatory forum, or dispute resolution process available under applicable law.

Injunctive Relief

Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property, confidential information, data security, or prevent unauthorized use of the Services.

Class Action Waiver

To the fullest extent permitted by applicable law, disputes must be brought only on an individual basis and not as a class, collective, consolidated, or representative action.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, illegal, or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it valid and enforceable. If that is not possible, it will be severed from these Terms.

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, change of control, or operation of law.

Jamarek will not be liable for delay or failure to perform resulting from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet failures, hosting outages, cyberattacks, government action, payment provider outages, cloud provider failures, or changes in law or official systems.

These Terms, together with our Privacy Notice and any applicable order form, checkout terms, or written agreement, constitute the entire agreement between you and Jamarek regarding the Services and supersede all prior or contemporaneous understandings, communications, or agreements.

These Terms are drafted in English. Any Arabic, Chinese, or other language translation is provided for convenience only.

In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail, except where applicable law requires otherwise.

Before creating an account, purchasing credits, purchasing a subscription, or generating a report, the user should be required to check the following box:

☐ I have read, understood, and agree to the Terms of Use & Refund Policy. I acknowledge that Jamarek reports are for informational and decision-support purposes only, that Jamarek is not a customs authority, customs broker, law firm, tax advisor, freight forwarder, or government agency, that any confidence score is not a guarantee of correctness, and that I am solely responsible for verifying all HS code classifications, duties, import requirements, regulatory requirements, and customs matters with the relevant official customs authority, licensed customs broker, competent official platform, or qualified professional before shipping, importing, exporting, or clearing any goods.

If you have questions about these Terms, contact us at:

• General Contact: info@jamarek.com
• Support: support@jamarek.com
• Privacy: privacy@jamarek.com
• Website: https://jamarek.com